酒店,本是旅途最悦目的景点
撰文/张泽坤Written by Alan
古往今来,出于旅行的目的有很多:由巡狩游畋、寄情山水、托志抒忧,发展到现在,为放松身心而度假,为满足好奇去探索,为希望吃遍世界的美食,或者是对千篇一律的生活厌倦,想切身体验当地的风俗文化而“任性”出走。在出游过程中,酒店即充当起旅途过程休憩的“驿站”角色,但可曾想到,现在这些普通的“驿站”,通过资源汇集、文化创新、开放共享的方式,已经足以简约囊括旅者的需要,成为一趟旅行的目的地。
旅者需求汇集地
当愉悦轻快的旅游被分割成出游交通工具、当地酒店预订、景点路线安排等细分事项上,以旅行社策划的精品路线和携程为首的OTA将有效解决这些恼人的选择,消费者只要有充裕的时间,按照既定旅程,便能尽览心中的名山大川、文化艺术和特色饮食,但这一切的便捷选择,依然难免旅途劳碌之苦;消费者期待在旅游中有一个集住宿、美食、手信、自然风景、社区文化于一身的载体,而酒店正是承载着这一切的理想归宿。诚然,单纯的“风景”拉动城市“酒店”业务的时代已经过去,简化多余的旅程,以“酒店”为圆心的旅游体验逐步成为新市场的消费习惯。“越来越多的客人希望将餐饮、健康、文化、活动和目的地有机结合在一起。”2016年戛纳国际奢侈旅游市场会议(ILTM)上,就有不少酒店从业者提出这样的观点。
酒店要成为旅程的圆心,成为消费者认同的旅行目的地,需要将当地资源有效“汇聚”:如尽可能覆盖或接近当地城市特点旅游景色,通过分析旅游地所拥有的为旅游者喜爱的消费产品,并根据不同的目标市场采购产品、传递恰当的信息,方便顾客消费、提高自身收益,围绕简捷的旅游生活展开服务。
当一所酒店从区位选址,整体建筑到房间内饰的设计,都与这个城市的历史文明、商业文化相融合,当旅者进入酒店时,躺在床上时,都已经可以窥见这座城市无限的荣光。如巴黎丽兹酒店,身处巴黎老歌剧院及卢浮宫之间,已经成为巴黎的地标,被成为“打开巴黎最佳的方式”。它的设计简约清爽,却处处体现出巴黎繁华且低调的优雅。
当愉悦轻快的旅游被分割成出游交通工具、当地酒店预订、景点路线安排等细分事项上,以旅行社策划的精品路线和携程为首的OTA将有效解决这些恼人的选择,消费者只要有充裕的时间,按照既定旅程,便能尽览心中的名山大川、文化艺术和特色饮食,但这一切的便捷选择,依然难免旅途劳碌之苦;消费者期待在旅游中有一个集住宿、美食、手信、自然风景、社区文化于一身的载体,而酒店正是承载着这一切的理想归宿。诚然,单纯的“风景”拉动城市“酒店”业务的时代已经过去,简化多余的旅程,以“酒店”为圆心的旅游体验逐步成为新市场的消费习惯。“越来越多的客人希望将餐饮、健康、文化、活动和目的地有机结合在一起。”2016年戛纳国际奢侈旅游市场会议(ILTM)上,就有不少酒店从业者提出这样的观点。
酒店要成为旅程的圆心,成为消费者认同的旅行目的地,需要将当地资源有效“汇聚”:如尽可能覆盖或接近当地城市特点旅游景色,通过分析旅游地所拥有的为旅游者喜爱的消费产品,并根据不同的目标市场采购产品、传递恰当的信息,方便顾客消费、提高自身收益,围绕简捷的旅游生活展开服务。
当一所酒店从区位选址,整体建筑到房间内饰的设计,都与这个城市的历史文明、商业文化相融合,当旅者进入酒店时,躺在床上时,都已经可以窥见这座城市无限的荣光。如巴黎丽兹酒店,身处巴黎老歌剧院及卢浮宫之间,已经成为巴黎的地标,被成为“打开巴黎最佳的方式”。它的设计简约清爽,却处处体现出巴黎繁华且低调的优雅。
文化演绎新舞台
文化产业已经成为新的经济增长点。住宿业作为一个古老的行业,本身就是一个文化演绎的场所。融合属地的文化、说出自己的故事,制定明确的主题文化体验,大胆省去与主题无关的一切,有助于酒店成为当地城市特色的名片,“留宿”于每位旅者的记忆里。
主题文化酒店作为一个城市的有机组成部分,一旦形成就是城市的一道风景、一处文化集散地,酒店形象就是城市形象的一部分。所以主题酒店需考虑到与城市景观相协调,与城市文化相协调,对城市形象起到优化和提升的作用。
就目前来说,国内文化主题酒店可划分概括为自然风光酒店如位于海拔1600米,建在丹霞峰旁,西牵西海群峰,东临狮子峰的黄山西海饭店;历史文化酒店如始创于1846年的上海浦江饭店;名人文化酒店如毛泽东先生曾下榻27次的西子宾馆;艺术特色酒店如融入了北京巧妙融入了皮影艺术文化及中国古典元素的什刹海皮影主题文化酒店;城市特色酒店如深圳的威尼斯酒店等。需要注意的是,主题文化的凝重厚实并不等于开业时间的悠久,新生品牌同样能打造出精致的特色文化,国内精品酒店花间堂,其在苏州的处女作就是将物业打造成当地的城市名片。
花间堂•探花府选址巧妙,坐落在苏州七里山塘景区,可近观细赏北寺塔、桃花坞、狮子林等当地名胜的同时,还能去感受苏州大学的学术氛围、姑苏新天地的商业气息;同时,花间堂本来就是具有“故事”的建筑,其原址为潘祖荫故居,是列为苏州市控制保护建筑。潘宅是仿潘祖荫祖父潘世恩在京城御赐圆明园宅第格式而建,是南北融合的建筑典范,既有江南民居特色的三路五进走马楼式布局,同时也有着大气典型的北方四合院格局。建在名人旧址,以“花”为题,独具文化气息,同时自然景色、商业文化皆具,彰显出绮丽的“苏州风情”,短短五年已赢得市场认可。
资源共享新生态
共享经济席卷全国,成为社会民生的大写热词,但你是否想过,共享理念同样适用于酒店住宿业?放眼全球,在优秀的住宿业代表中,集合住宿、美食、文化精品、自然风景于一身的酒店比比皆是,根据当地文化进行打造的主题酒店也屡见不鲜,这些成功的精品酒店俨然成为当地的城市名片。酒店不该仅屹立于名山大川,高高在上,也不该都隐世于山野林间,遗世独立。“源于生活,高于生活”的酒店格调,给予消费者豪华高冷的刻板印象已经落伍,将来的酒店,定必大隐隐于市,藏在点滴生活之间。
雅高酒店集团一改尊贵溢价路线宣布将于2018年推出合住品牌“Jo &Joe”,将酒店文化推上了新高度,为什么这样说呢?或许我们可以从品牌的建造特征足见端倪:“Jo &Joe”青年旅社选址市中心,店内的中央酒吧堪称城市社交体验的核心,酒吧设计独居匠心,对外街道具有高度可见性,同时开放给当地居民和酒店顾客使用,提倡一起畅饮聊天,居民允许随意进出酒店公共休憩区域;同时,酒店特别建设一个协作式厨房,宾客可为自己或彼此共同制作可口饭菜。这个厨房为宾客提供了一个秀厨艺的完美场所,他们可在此一展身手,做出自己的拿手好菜;此外,这个厨房对于那些要控制预算的宾客也十分实用,他们可以利用这一空间自制三餐;一个“Happy House”区域,其中的宾客可在其中洗衣、做饭、放松、伸展等自由活动,就像在自己家里一样随意 。
诚然,一直“奢华高冷”的酒店不是顾客考虑到旅程需要而规划入住的“休憩地”,在经历风雨洗刷后已经一改刻板的面孔,在铸造自身文化灵魂和特色服务之后,进行适合的简化创新,以酒店为首的住宿业翻身一变,融入都市跳动的脉搏和文化遗风,正成为有内涵、温度的旅游“新景点”。
HOTEL, BECOMING A DESTINATION INSTEAD OF STATION
Hotels used to play a role of stations for resting during people’s journey, but they has turned into ultimate destinations by gathering resources, offering cultural innovations and providing almost everything a tourist need.
An All-in-one Destination
Pleasant trips used to be divided into several parts including transportation, hotel reservation and itinerary, all of which were quite time-consuming and energy-consuming. Tourists long for such an all-in-one destination where accommodation, catering, scenery, souvenirs and community culture are provided. And undoubtedly hotels are a perfect carrier. Offering sheer scenery and basic hotel service can no longer attract tourists.
Culture Boosts Hospitality
To be the center of trips and become recognized destinations of consumers, hotels need to effectively cover all aspects of resources such as local places of interest, and offer convenient service to tourists.
Cultural industry has become a new economic engine in hospitality. Local culture and hotel stories are beneficial to build a famous name card for deeper memory on tourists’ minds. Also, hotels need to pay attention to their own images, which had better blend themselves into local landscapes.
To date, domestic cultural theme hotels can be divided into five kinds, including natural scenery themed hotels, history culture themed hotels, celebrity culture themed hotels and special art hotels.
Resource-sharing Enhances Community Culture
Nationwide sharing economy is trickling down to all walks of life. Have you ever thought about applying it in hospitality? The luxury and aloof stereotype of hotels need to be changed, because hospitality will blend into daily life and local community, becoming a part of community culture.
Accor hotels Group announces that a new chummage brand “Jo &Joe”, aiming to sell its youth culture. “Jo &Joe” youth hostel will lie in city downtowns, equipped with an opening central bar even for those local citizens. On the meantime, a collaborative kitchen will be provided for guests to cook their own meals, especially for those who has tight economic budget. Furthermore, there will be a “Happy House Zone”, where guests may enjoy leisure time, making themselves at home.
An All-in-one Destination
Pleasant trips used to be divided into several parts including transportation, hotel reservation and itinerary, all of which were quite time-consuming and energy-consuming. Tourists long for such an all-in-one destination where accommodation, catering, scenery, souvenirs and community culture are provided. And undoubtedly hotels are a perfect carrier. Offering sheer scenery and basic hotel service can no longer attract tourists.
Culture Boosts Hospitality
To be the center of trips and become recognized destinations of consumers, hotels need to effectively cover all aspects of resources such as local places of interest, and offer convenient service to tourists.
Cultural industry has become a new economic engine in hospitality. Local culture and hotel stories are beneficial to build a famous name card for deeper memory on tourists’ minds. Also, hotels need to pay attention to their own images, which had better blend themselves into local landscapes.
To date, domestic cultural theme hotels can be divided into five kinds, including natural scenery themed hotels, history culture themed hotels, celebrity culture themed hotels and special art hotels.
Resource-sharing Enhances Community Culture
Nationwide sharing economy is trickling down to all walks of life. Have you ever thought about applying it in hospitality? The luxury and aloof stereotype of hotels need to be changed, because hospitality will blend into daily life and local community, becoming a part of community culture.
Accor hotels Group announces that a new chummage brand “Jo &Joe”, aiming to sell its youth culture. “Jo &Joe” youth hostel will lie in city downtowns, equipped with an opening central bar even for those local citizens. On the meantime, a collaborative kitchen will be provided for guests to cook their own meals, especially for those who has tight economic budget. Furthermore, there will be a “Happy House Zone”, where guests may enjoy leisure time, making themselves at home.
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